최신 PC-CIC-Core 무료덤프 - Genesys PureConnect: CIC Core Certification
You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?
What queue type is required to ensure that calls to the operator queue are routed as described?
정답: E
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?
How can you ensure that all users are following a company policy for secure IC passwords?
정답: A
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
정답: D
Match the Interaction Attendant call flow type with the correct definition.
정답:
Your company has just hired Bruce Scott as a new system administrator. When you created Bruce's user object, you checked the Master Administrator checkbox.
What rights will Bruce receive as a result?
What rights will Bruce receive as a result?
정답: A
Match the Interaction Attendant element with the best description.
정답:
