최신 ITIL-4-Specialist-Create-Deliver-and-Support 무료덤프 - ITIL 4 Specialist: Create, Deliver and SupportExam
An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?
정답: C
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A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
Which sourcing model should they use?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?
정답: A
설명: (DumpTOP 회원만 볼 수 있음)
What should an organization consider when deciding to retain or outsource specific IT services?
정답: B
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An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.
Which practice is most likely to provide this information?
Which practice is most likely to provide this information?
정답: A
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An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?
Which recommendation is MOST applicable to this situation?
정답: B
설명: (DumpTOP 회원만 볼 수 있음)