최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

문제1

A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?

A. Add each asset to a separate work order. Create a service appointment for each

B. Add each asset to a separate work order line item. Create a service appointment for each line items.

C. work order.

D. Add each asset to a separate child work order. Create a service appointment for the parent work order.

E. Add each asset to a separate work order line item. Create a service appointment for the work orders.

정답: A,B

문제2

Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

A. Add the Resource as a Preferred Resource.

B. Add the Resource as a Required Resource.

C. Add all other Resources as Excluded Resources.

D. Add the Account as one of the Resource Skills.

정답: A

문제3

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

A. Include Quick Actions and Global Actions in Attached Articles.

B. Attach Knowledge Articles to Work Order Line Items Only.

C. Manage Attached Articles and Search the Knowledge Base.

D. Attach Articles to Work Orders and Work Order Line Items.

정답: C,D

문제4

Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?

A. Create a Work Type to automatically create relevant line items for each Asset.

B. Create a Work Type and Work Order for each Asset being serviced.

C. Create a Work Order and Work Order Line Item for each Asset being serviced.

D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

정답: C

문제5

Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?

A. Milestones for the work orders can be set up from the metadata API

B. A new entitlement process requires selecting entitlement process type.

C. Milestone of the work orders can be configured in setup.

D. An entitlement process must be applied to both cases and work order

E. A single milestone can be added to both case and work order entitlement processes.

정답: B,C,E

문제6

An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A. Create one Service Resource and assign the Technician and Dispatcher role.

B. Create two Skills records and assign them to the Service Resource record.

C. Create two Service Resources and assign them to the employee.

D. Create one Service Resource and assign the relevant Permission Set Licenses.

정답: D

문제7

Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

A. FSL Agent License

B. F5L Dispatcher License

C. FSL Resource License

D. FSL Admin License

정답: A

문제8

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling.
Which two approaches will contribute to this goal? Choose 2 answers

A. Reduced Absences per Employee.

B. Reduced Work Orders per Shift.

C. Reduced Overtime per Work Order.

D. Reduced Travel Time per Work Order.

정답: C,D

문제9

Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?

A. AppCreate Products and Price Book Entries.

B. Create Work Order Line Items with Products.

C. Create Account-wide Discounts.

D. Apply Promotion to the Work Order.

E. Apply Price Book to the Work Order.

정답: A,B,E

문제10

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

A. All Work Order Line items inherit the required Skills for the associated Asset.

B. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

C. Work Order Line Items require a Case for the field technician to perform the work.

D. Work Order Line Items require a Service Appointment for a field technician to perform the work.

정답: D

문제11

Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

A. Require approval on all Installations.

B. Require customer signature on billable Work Orders

C. Require Technicians sign-off on Work Orders.

D. Require Technicians log all non-billable hours.

정답: C

문제12

Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

A. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

B. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

C. Define "cannot complete" as a pinned status for scheduling and optimization services.

D. Define "cannot complete" as a pinned status for auto-dispatch services.

정답: B,C

문제13

Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit How should consultant configure the maintenance plan to meet the requirements

A. Set frequency to 1 month; generation time frame 12; Check auto generate work orderc

B. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order

C. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order

D. Set frequency to 1 month; generation time frame 0; Check auto generate work order

정답: B

문제14

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A. Add the Maximum Travel From Home Work Rule.

B. Remove the Match Location Work Rule.

C. Remove the ASAP Service Objective.

D. Give the Minimize Travel Service Objective the highest weight.

정답: D

문제15

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers

A. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
"None."

B. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.

C. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.

D. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
"scheduled."

정답: A,C

문제16

universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work Which two items should a consultant include in the scheduling policy to meet this?
requirement?

A. Minimize travel service objective and preferred resource services objectives

B. Required resources and maximum travel from home

C. Minimize travel service objectives and resources priority services objectives

D. Maximize travel from home and working territories

정답: A,D

문제17

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

A. Open a Case and send email with new Service Offerings.

B. Open a Case and inform Customer of weekend service pricing.

C. Open a Case and create a Work Order for the Dispatch Team.

D. Open a Case and a renewal Opportunity for the Sales team.

정답: A,B

문제18

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A. Proactively adjust to address demand fluctuations.

B. More accurately assign Work Orders based on skills.

C. More consistently meet customer response times.

D. Proactively adjust Service Contracts.

정답: A,B

최신 Field-Service-Lightning-Consultant 무료덤프 - Salesforce Certified Field Service Lightning Consultant

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