최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

문제1

Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers

A. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

B. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

C. Create the work skills using Setup. Manually as Resources.

D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

정답: A,C

문제2

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A. Customer First

B. High Intensity

C. EmergencyPolicy

D. Soft Boundaries

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

문제3

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

A. Add the resources assigned to the Service Territory's Member related list.

B. Configure and run the User Territory Sharing Job in Field Service Settings.

C. Create a new user territory associated with the Service Territory and dispatcher.

D. Assign a new user territory and add each of the assigned service resources.

정답: B,C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?

A. Bulk dispatch action

B. Book appointment action

C. Candidates action

D. Dispatch console

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제5

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers

A. Custom Work Order Status

B. Custom Work Order Escalation Rules

C. Custom Validation Rule on Work Orders

D. Custom Approval Process on Work Orders

정답: C,D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A. Create a custom number field to capture the tier number on the service resource.

B. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

C. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.

D. Create a queue for each tier group within each territory on the Service Appointment object.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제7

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

A. Customer First scheduling

B. Emergency scheduling

C. Global optimization

D. Resource Schedule Optimization

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

A. Assign Contractor 2 as an Excluded Resource.

B. Assign Contractor 1 and 2 different capacities for repair work.

C. Assign Contractor 1 as a Preferred Resource.

D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services

B. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

C. Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."

D. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

정답: B,D

설명: (DumpTOP 회원만 볼 수 있음)

문제10

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A. The Product Request Line Item associated with the Product

B. The Work Order Line Item associated with the completed Work Order

C. The Products Consumed section on the Work Order

D. The Product Item Transactions Related List on the Product Item

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

최신 Field-Service-Consultant 무료덤프 - Salesforce Certified Field Service Consultant

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