최신 FSL-201 무료덤프 - Salesforce - Implementing Field Service Lightning

문제1

Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers

A. Assigned Resource

B. Homebase Travel

C. Resource Skill Level

D. Break Duration

정답: A,D

설명: (DumpTOP 회원만 볼 수 있음)

문제2

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A. Create a child Work Order for the follow-up Work Order.

B. Change the Work Order with a closed status of "Cancelled."

C. Re-use the existing Work Order for the follow-up.

D. Change the Work Order with a status of "New."

정답: B,C

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A. The Maintenance Plan for the Account

B. The Time Slots for Appointment Booking

C. When Service Resources are available for work

D. The Due Date of the Service Appointment

정답: B,C

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Org-Wide Default sharing is set to Private in a Salesforce org.
If the Field Service Lightning User Territory feature is enabled, which three objects will be visible to users who are part of the User Territory?
Choose 3 answers

A. Service Resources

B. Resource Absences

C. Accounts

D. Work Orders

E. Work Types

정답: A,B,D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A. Work Order

B. User Territory

C. Service Territory Member

D. Service Territory

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제6

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A. Work Order Record Types for Break-fix, Install, and Inspection.

B. Work Type Line Items for Install, Break-fix, and Inspections.

C. Work Order custom fields to define Install, Break-fix, and Inspections.

D. Work Types and Skill Requirements for Install, Break-fix, and Inspections.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which two objects are required when configuring an optimization job? Choose 2? answers

A. Scheduling Policy

B. Service Territory

C. Polygons

D. Work Type

정답: A,B

설명: (DumpTOP 회원만 볼 수 있음)

문제8

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A. Define a Quick Action that creates a new Service Appointment record.

B. Define a Visualforce page that creates a new Service Appointment record.

C. Define a Visualforce page that creates a new Work Order record.

D. Define a Quick Action that creates a new Work Order record.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A. Use Work Orders and define a hierarchy.

B. Use Assets and define a hierarchy.

C. Use Orders and Order Products.

D. Use Products and Product Families.

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제10

When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

A. Ensure the work order entitlement is related to the same process as the case entitlement.

B. Add work order milestones after the case milestones to the entitlement process.

C. Make sure the case entitlement record is being shared with the service resource.

D. Create a separate entitlement process associated to the work order object.

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

최신 FSL-201 무료덤프 - Salesforce - Implementing Field Service Lightning

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