최신 Change-Management-Foundation 무료덤프 - APMG-International Change Management Foundation

문제1

Which item should be included within the communication plan?

A. How the results of a communication activity will be monitored and evaluated

B. Details on what preparations have the completed prior to a change

C. The expected benefits of implementing a change

D. The reasons behind change initiative and the priorities for implementation

정답: C

설명: (DumpTOP 회원만 볼 수 있음)

문제2

When starting to identify the impacts of a change initiative, which description BEST fits one of the recommended key inputs?

A. A statement of the differences between the current and future states

B. An assessment of where people are on the change curve

C. The planned frequency of staff engagement surveys

D. An organization chart showing senior positions in the new structure

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제3

Which of the following statements about building and maintaining engagement throughout change are true?
1.Engaging people in change is simple and routine
2.A simple formula can be applied for all change situations

A. Only 1 is true

B. Both 1 and 2 are true

C. Only 2 is true

D. Neither 1 nor 2 is true

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제4

Which management approach is recommended to help people through the 'endings' phase of Bridges model of human transition?

A. Be clear about the scope of the change

B. Encourage people to turn their backs on the past

C. Look for quick successes to announce

D. Concentrate on the emotional content of issues

정답: D

설명: (DumpTOP 회원만 볼 수 있음)

문제5

Which is an engagement level of Mayfield's stakeholder radar technique?

A. Vital

B. Must have

C. Ideal

D. Required

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제6

In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?

A. Celebrating visible, significant short-term wins

B. Accelerating movement towards the vision

C. Creating a sense of urgency around a single big opportunity

D. Building and maintaining a guiding coalition

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제7

Which is a desired characteristic of a vision statement for a change?

A. Explains the future organization structure in detail

B. It is veritable so its achievement can be confirmed

C. Lists all the activities needed to achieve the changes

D. Sets out several promises that may be hard to measure

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제8

When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channel is true?
A 'rich' channel allows for conversation a quick response, and the chance for interaction.
A 'rich' channel conveys non-verbal cues, such as emotion and feelings, tone or gestures.

A. Only 1 is true

B. Both 1 and 2 are true

C. Neither 1 or 2 is true

D. Only 2 is true

정답: B

설명: (DumpTOP 회원만 볼 수 있음)

문제9

Which of the following statements about the behaviour of effective change managers as agile practitioners are true?

A. They should remain resilient, flexible, and willing to learnA. Only 1 is trueB. Only 2 is trueC. Both 1 and 2 are trueD. Neither 1 nor 2 is true

B. They should take a single framework and apply it persistently

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

문제10

Which item is one of Mayfield's seven principles of stakeholder engagement?

A. Identification is a continuous practice -new stakeholders emerge during a change old ones can fade away

B. Continually look at the big picture and the long term to make sure the change sticks

C. Different levels of engagement are required depending on where people are along the change journey

D. Poorly facilitated meetings on NOT achieve their outcomes and waste people's time

정답: A

설명: (DumpTOP 회원만 볼 수 있음)

최신 Change-Management-Foundation 무료덤프 - APMG-International Change Management Foundation

우리와 연락하기

유용한 링크

최신 업데이트