최신 C_C4C14_1811 무료덤프 - SAP Certified Application Associate

문제1

Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.

A. Channel type

B. Escalation status

C. Warranty

D. Escalated Date

정답: A,B

문제2

To which of the following entities must you assign the Phone call work center view to access the live activity pane for computer telephony integration (CTI)? Note: There are 2 correct answers to this question.

A. Business user

B. Employee

C. Business role

D. Organizational unit

정답: B,C

문제3

When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A. When integration has been scoped

B. When data must be loaded quickly

C. When data is loaded from multiple applications

D. When the data volume is low

정답: B,C

문제4

How do you maintain a service catalog after you have released it?

A. You delete the current catalog and create a new catalog

B. You change the usage of the current catalog

C. You update the structure of the current catalog

D. You create a new version of the current catalog

정답: D

문제5

You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A. Product category

B. Incident category

C. Cause category

D. Resolution category

정답: B

문제6

You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A. Condition types

B. Transfer status

C. External ID

D. Credit Limit

정답: A,B

문제7

Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A. Debit memo request

B. Service order

C. Internal order

D. Demand

정답: D

문제8

How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A. They can navigate to SAP JAM to search for Knowledge Base articles

B. They can attach Knowledge Base articles to tickets

C. They can view Knowledge Base group updates in the Feed pane

D. They can edit Knowledge Base articles in the agent workspace

정답: A,C

문제9

Which functionality do you use to schedule a preventive service?

A. Visit planer

B. Maintenace plan

C. Resource scheduler

D. Work distribution rule

정답: B

문제10

Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?

A. Ticket

B. Activity

C. Promotion

D. Campaign

정답: B

문제11

Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A. Planned quantity

B. Target quantity

C. Actual quantity

D. Consumed quantity

정답: A

문제12

You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A. Competitors

B. Parents

C. Individual customers

D. Accounts

정답: C,D

문제13

How can you prevent users from adding an installed base within a ticket?

A. Add a new inactive item to the structure of the installed base

B. Keep the installed base status as in Preparation

C. Use an action to block the installed base if it is active

D. Download the installed base for offline editing

정답: B

문제14

You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A. Alternating

B. Absolute

C. Fixed

D. Cyclical

정답: B

최신 C_C4C14_1811 무료덤프 - SAP Certified Application Associate - SAP Service Cloud 1811

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