최신 C-C4H510-21 무료덤프 - SAP Certified Application Associate

문제1

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Full Access

B. Restricted

C. Define Specific Restriction

D. Unrestricted

E. No Access

정답: B,D,E

문제2

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

A. Field Service Management

B. Time recording

C. Manual Routing

D. Activity Planner

E. Multi Resource Scheduling

정답: A,C,E

문제3

Which feature is used to limit values in a drop-down list?

A. Personalization

B. Adaptation

C. Code list restriction

D. Extension fields

정답: C

문제4

When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?

A. Push the incident to SAP Service Cloud support.

B. Start processing.

C. Set up a multi-step approval process.

D. Change the priority to escalated.

정답: B

문제5

What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.

A. No additional authorization concept is required

B. Existing reports can be reused

C. Real-time data access

D. No security issues with mashup outside of corporate network

E. Offline access is available

정답: B,C,E

문제6

Which objects can be used within ticket creation to automatically determine the registered product?

A. Product

B. Installed Base

C. Warranty

D. Installation Point

정답: A

문제7

What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. ASAP mashups

B. URL mashups

C. HTML mashups

D. Internal mashups

정답: B,C

문제8

Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question

A. You can change the status of multiple sub-tickets from the main ticket.

B. Opening the main ticket allows you to see all of the connected sub-tickets.

C. Creating a ticket on the main account automatically creates tickets on the sub-accounts.

D. Changing the customer in the main ticket updates the customers in the related sub-tickets.

정답: A,B

문제9

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

A. Consider delay

B. Consider ticket resolved on date

C. Consider contract status

D. Consider maintenance plan condition

정답: B

문제10

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Employee work distribution

B. Organizational work distribution

C. Service category distribution

D. Territory work distribution

E. Account work distribution

정답: B,C,D

최신 C-C4H510-21 무료덤프 - SAP Certified Application Associate – SAP Service Cloud 2111

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