최신 7492X 무료덤프 - Avaya Aura® Call Center Elite Support

문제1

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?

A. Trace files

B. Traffic reports

C. System files

D. Log files

정답: B

문제2

What wouldtrigger a vector event error?

A. When vector processing reaches the maximum 1000 steps allowed

B. When vector processing reaches the- maximum 100 steps allowed

C. Misdirected calls

D. Call Denial

정답: A

문제3

Which three commandscan be used with Network Call Deflection? (Choose three.)

A. Queue to best:

B. Route-to number

C. Wait hearing ringback

D. Collect digits

E. Announcement

정답: B,C,D

문제4

A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.
Which TTrace tool will accomplish this?

A. TTrace Log2Zip

B. TTrace Console

C. TTrace Configuration

D. TTrace Server

정답: D

문제5

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

A. The call will be routes to 2048

B. The call will be routed to 2049

C. The call will be disconnected

D. The call will queue to skill 1

정답: C

문제6

A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no.
Which VDN would be used for BSR Available Agent Strategy?

A. VDN 6023

B. VDN 6026

C. VDN 6024

D. VDN 6025

정답: A

문제7

Which three statements about LAI requirements aretrue? (Choose three.)

A. The receiving switchis able to accept or deny interflowed calls sent by the sending switch.

B. The routing of an incoming call to an external switch must beanswered at the originating switch.

C. It Is able to use the adjust-by vector command to better manage EWT.

D. Intelligently route calls among the call centers to achieve a better ACD load balance.

E. Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.

정답: A,B,D

문제8

A customer wants to archive their log files using the Ttrace Log2Zip application.
Which setting can they choose to archive their files?

A. The number of lines in the log and the commands

B. The size of the log file and which files to archive

C. The period of time, the name, and the files to be archived

D. The type of log file and the name

정답: C

최신 7492X 무료덤프 - Avaya Aura® Call Center Elite Support

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