최신 500-440 무료덤프 - Cisco Designing Cisco Unified Contact Center Enterprise

문제1

Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?

A. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.

B. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.

C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).

D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.

정답: A

문제2

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

A. SIP REFER with ICM router requery

B. SIP REFER with ECC variable user.sip.transfer

C. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label

D. SIP REFER with ICM script Send To VRU node

E. SIP REFER label and SigDigits

F. SIP REFER with custom SIP header

정답: D,E,F

문제3

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A. Real-Time Monitoring

B. skill group data

C. routing and DMP control traffic

D. configuration requests

정답: C

문제4

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

A. number of agents assigned to the queue who are on inbound calls

B. number of agents assigned to the queue who are on internal consult calls

C. number of agents assigned to the queue who are on outbound calls

D. number of calls handled by the agents associated with that queue

E. number of agents assigned to the other queues

정답: B

문제5

Which statement about when you deploy Cisco Unified CCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a vCPU is true?

A. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.

B. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.

C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).

D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.

정답: A

문제6

The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which three additional features are provided? (Choose three.)

A. queue statistics gadget to view queue (skill group) statistics for the supervisor's queues

B. gadget to park calls

C. Cisco Unified Communications Manager Remote Silent Monitoring

D. team performance gadget to view agent status

E. barge-in and intercept

F. transcoder gadget for recording

정답: A,D,E

문제7

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

A. estimated wait

B. reporting ports

C. PSTN gateway trunks

D. IVR ports

E. agents

정답: C,D

문제8

In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)

A. digital certificate

B. root certificate

C. domain validation certificate

D. certificate authority certificate

E. self-signed certificate

정답: D,E

문제9

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

A. With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.

B. Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.

C. Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.

D. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.

E. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

정답: D,E

최신 500-440 무료덤프 - Cisco Designing Cisco Unified Contact Center Enterprise

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