최신 3312 무료덤프 - Avaya Aura® Contact Center Administration

문제1

A customer with Avaya Aura Contact Center (AACC) would like to use expressions in their script.
When used in a script application, which three expressions require an accompanying END expression?
(Choose three.)

A. EVENT HANDLER

B. SECTION

C. WHERE EQUALS

D. IF

E. GIVE IVR

정답: A,C,D

문제2

A customer with an Avaya Aura Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.
Which block is used to implement emergencies using locked variables and locked assignment commands?

A. Queue Block

B. Logic Block

C. Treatment Block

D. Anchor Block

정답: A

문제3

A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real-Time Display would accomplish this?

A. Agent Map

B. Billboard Collection

C. Interval to Date Display

D. Time Line Display

정답: A

문제4

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

A. Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop

B. Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop

C. Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop

D. Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop

정답: B

문제5

Which three statements regarding the Local View are true? (Choose three.) A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.

A. New applications created In the Local View may be added to the Contact Center View using the Synchronization View.

B. Application Manager Data added to the Local View is automatically updated in the Contact Center View.

C. By default, when the Local View is initially opened it includes the same data as the Contact Center View.

D. The Local View can be populated with Contact Center View data.

E. The Local View can be launched as a stand-alone option from an executable on a user's machine.

정답: A,D,E

문제6

A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)

A. threshold classes

B. script variables

C. skillsets

D. assignments

E. presentation classed

정답: A,C,E

문제7

A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.
Which two statements regarding a Boolean variable are true? (Choose two.)

A. A Boolean variable is a variable of the type ON/OFF.

B. A Boolean variable cannot be used in a loop.

C. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

D. A Boolean variable is a variable of the type TRUE/FALSE.

정답: C,D

최신 3312 무료덤프 - Avaya Aura® Contact Center Administration

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