Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to itsbusiness partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

• A. Embed third-party messenger tools.
• B. Utilize Service Cloud Email to Text Message.
• C. Utilize Service Cloud and LiveMessage.
• D. Utilize Marketing Cloud and MobileConnect.

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Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

• A. Push the data into Salesforce and implement an archival strategy.
• B. Re-architect the implementation using Salesforce Connect and external objects.
• C. Write custom Apex code to retrieve the data in real time from external systems.
• D. Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.

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Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?

• A. Bulk Rest API
• B. Change Data Capture
• C. SOAP API
• D. Salesforce Connect

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Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers

• A. Opportunity win rates
• B. Opportunities generated
• C. Product types sold
• D. Logins into Partner Community
• E. Number of quotes generated

The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?

• A. Advise the client to start with Experience Cloud.
• B. Advise the client that Revenue Cloud is the startingpoint.
• C. Select an AppExchange product focused on contract lifecycle management.
• D. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.

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